FAQ - Orders, Shipping & Returns

How much does shipping cost?

Lower 48 states and Washington, DC: a flat $5.95 on orders under $49.95, and FREE on orders of $49.95 or more.

Alaska, Hawaii, U.S. territories and APO/FPO addresses: $14.95 for most sample and bundle orders, $24.95 for mid-size orders, and live UPS Ground rates for heavier orders. Free shipping doesn't apply to these addresses.

You'll see your exact shipping cost at checkout before you pay.

How do I get free shipping?

Spend $49.95 or more and standard shipping to the lower 48 states and Washington, DC is free. No code needed, it's applied automatically at checkout.

The $49.95 is based on your order total after any discount codes and before tax. So if a discount brings your total under $49.95, the $5.95 rate applies.

Tip: most of our Sampler Bundles are $49.95, so one bundle ships free on its own within the lower 48.

How long will my order take to arrive?

Most orders ship within 3 to 5 business days. Many of our materials are made to order for freshness, and larger volumes (gallon sizes and up) can take a little longer.

We ship with UPS or USPS. As soon as your order ships, you'll get an email with your tracking number. Delivery time from there depends on the carrier and your location.

Do you ship internationally?

Our online checkout currently ships to U.S. addresses only. If you're outside the U.S., email info@escentialgroup.com with what you'd like to order and your country, and we'll let you know what's possible.

Please confirm your local rules on importing flavor, fragrance and essential oil products. eScential Group isn't responsible for shipments held or seized by customs.

What payment methods do you accept?

We accept all major credit and debit cards. Any express payment options available on your device are shown at the top of checkout. For wholesale volumes, payment terms are agreed before the sale.

What’s your return policy? What if I don’t like how something tastes or smells?

Flavor and fragrance profiles are subject to each individual customer’s preference. We highly recommend placing orders for samples to test prior to ordering larger volumes of product.

We will not accept returns for our products. If there is something wrong with your packaging upon delivery, you must urgently email info@escentialgroup.com with order and complaint details for us to investigate.

We will not investigate anything regarding shipping issues after 7 days from receipt of shipment.

FAQ - Discounts & Bundles

Do you have a discount for new customers?

Yes! Sign up for our emails and get 15% off your first order with code WELCOME15.

Join through the pop-up on our site or the email sign-up at the bottom of any page. Your code shows on screen right after you sign up and is also sent in your welcome email. If we send you a confirmation email, click the link in it to finish subscribing.

How do I use WELCOME15, and what does it cover?

Enter WELCOME15 in the discount code box at checkout. It takes 15% off our essential oils, fragrance oils, natural flavors and carrier oils.

It can be used once per customer, can't be combined with other discount codes, and doesn't apply to Sampler Bundles (they're already discounted up to 68%).

Why isn't my WELCOME15 code working?

The most common reasons are:

  • Your cart only has Sampler Bundles, which aren't eligible.
  • The code has already been used with your email address.
  • Another discount code is already applied. Only one code can be used per order.
  • A typo. The code is WELCOME15, with no spaces.

Still stuck? Email info@escentialgroup.com and we'll help.

Do I still get free shipping when I use a discount code?

Yes, as long as your order total after the discount is $49.95 or more. For example, a $60.00 order with WELCOME15 comes to $51.00 and ships free. A $55.00 order with WELCOME15 comes to $46.75, so the $5.95 shipping rate applies.

What are Sampler Bundles?

Sampler Bundles are curated sets of five vials, so you can try several scents or flavors at once:

  • Essential oils: Woody, Mints, Flowers, Citrus and More Citrus
  • Fragrance oils: Fresh & Clean and Flowery Meadow
  • Natural flavors: Sugary Treats, Fruits, Nuts, Tropical Fruit, Citrus and Berry Mix

Each bundle's page lists exactly what's inside and the vial sizes. Shop Sampler Bundles

How much do Sampler Bundles save me?

Every bundle costs less than buying the same five vials separately, from one-third off up to 68% off. Most bundles are $49.95, which means a single bundle qualifies for free shipping within the lower 48 states on its own.

FAQ - Product Knowledge

What is an essential oil?

Essential oils are natural complex mixtures that retain the natural flavor and aroma of their botanical source, often obtained through physical processes such as distillation or mechanical pressing.

What is an extract?

Extracts are similar to essential oils, except they are obtained using solvents to extract the volatile compounds contained within the botanical. Depending on the product and process, solvents that are used can be alcohol, water, or other hydrocarbon-based solvents.

What does WONF mean?

WONF stands for “With other Natural Flavors” and is a term very commonly utilized with natural flavors in the USA. Essentially, this means that the flavoring contains components of the named flavor, along with other flavor ingredients derived from other natural sources.

For example, our Natural Orange Flavor WONF contains flavoring derived directly from orange itself and is further complemented with other natural flavoring ingredients to create that bright, juicy, fruity, and refreshing orange profile we’ve come to love and enjoy!

How do I dispose of old product?

Please reference the SDS for the specific material you are looking to dispose of, which is the PDF attached to each product listing. The disposal of excess product or old product should be in accordance with local and state regulations.

Can I apply essential oils directly to my skin?

Direct application of essential oils should be avoided, as high concentrations of volatile components can cause irritation, allergic reactions, and damage to the skin barrier. It is important to dilute essential oils with a carrier oil before any topical applications.

What concentration of essential oils should I use when creating a topical formulation?

The AIA (Alliance of International Aromatherapists) typically recommends a 1% concentration for sensitive applications, which roughly translates to 5-6 drops per 1 oz of carrier oil.

A 2% concentration is recommended for regular-use products such as a massage oil, which equates to 10-12 drops per 1 oz of carrier oil.

We recommend consulting with a physician or certified aromatherapist if you intend to create formulations above this concentration threshold.

What is a carrier oil and do you have them for sale?

Carrier oils are oils extracted from the seeds, kernels, nuts, or fruits of plants, scientifically known as fixed oils because they are stable and do not evaporate like essential oils.

Their primary purpose in aromatherapy is to dilute potent essential oils, allowing them to be safely applied to the skin without causing irritation or allergic reactions.

We currently stock both Argan Oil and Jojoba Oil.

What's the difference between essential oils, fragrance oils and natural flavors?

Essential oils are natural extracts taken directly from plants, used in flavor and fragrance applications.

Fragrance oils are blended scents made for candles, soap, body care and air care. They are not for use in food.

Natural flavors are made for food and beverages, such as baked goods, candies, drinks and ice cream.

What does "Type" mean in a flavor name?

Type and Style flavors (for example, Natural Vanilla Type Flavor) do not contain the named source material they are simulating, per 21 CFR 101.22(i)(1)(ii). They are made from other natural flavor ingredients to deliver that taste profile.

Where can I find the SDS, IFRA Certificate or spec sheet for a product?

Many product pages have a Product Documents box near the top with a downloadable document packet (PDF). If you need a document you can't find there, email info@escentialgroup.com with the product name and we'll send it.

For fragrance oils, the IFRA Certificate lists the maximum recommended usage rate for each product category (candles, soap, lotions and more).

FAQ - Our Offerings

Are your products tested or certified?

Our products are tested using state-of-the-art instrumentation, employing modern analytical methodologies. We can also offer product certifications such as kosher and organic certifications (through our parent company Global Essence Inc. as applicable). Extensive QC testing and thorough review of documentation are managed exclusively by our internal QA & Regulatory Departments.

We have full analytical capabilities available in-house, including Gas Chromatography (Using polar, non-polar and Chiral columns), Gas Chromatography-Mass Spectrometry, Density Meters, Colorimeters, Refractometers, and Polarimeters. Each product is subjected to physical testing, GC & GCMS analysis (where applicable), and panel tested based on the aromatic profile and appearance of the material.

Do you offer wholesale volumes?

Absolutely! We offer full 55-gallon drum volumes for most products. Please contact
info@escentialgroup.com with details to be provided with a quote and a lead time.

What sizes do you offer?

Natural flavors and fragrance oils start at a 0.5 oz size, great for testing. Essential oils start at 1 oz (30 ml), with 5 ml sizes on premium oils like Sandalwood, Chamomile and Rose.

Most products also come in bulk sizes by the pound, kilo or gallon. For even larger volumes, see the wholesale question above.

Do you offer certified organic products?

Yes, all our certified organic products are fulfilled and shipped by our parent company, Global Essence Inc. Copies of Global Essence’s certificate & summary listing can be provided upon request.

Do you offer customized flavors and fragrances?

Yes, the expected project size must first be confirmed, however, we can assist in developing specific flavors or fragrances that are unique to your specific requirements! Please contact info@escentialgroup.com and you’ll be connected to a sales rep to discuss further!

Do you offer a particular material that is not listed on the website?

The answer is likely yes! With thousands of materials & qualities available through our parent company, Global Essence Inc., along with our decades of experience in supply chain management and strategic sourcing, we will do our best to locate and source specific materials and/or ingredients that have the quality parameters you need! Feel free to contact us to inquire.