Shipping policy
The eScential Group - Shipping & Delivery Policy
Shipping Rates: Continental U.S. (Lower 48 States and Washington, DC)
- Orders under $49.95: flat $5.95 standard shipping
- Orders of $49.95 or more: FREE standard shipping
Free shipping applies only to addresses in the continental U.S. (the lower 48 states and Washington, DC). The $49.95 free shipping threshold is based on your order total after any discount codes and before tax. If a discount brings your total below $49.95, the $5.95 rate applies. UPS Ground at the carrier's live rate may also be offered at checkout. Your shipping cost is always shown at checkout before you pay.
Shipping Rates: Alaska, Hawaii, U.S. Territories and Military (APO/FPO) Addresses
Free shipping does not apply to these addresses. Standard shipping is $14.95 for orders up to 2.5 lb and $24.95 for orders over 2.5 lb up to 5 lb. Heavier orders ship with UPS at the carrier's live rate. Your shipping cost is always shown at checkout before you pay.
Processing Time
Orders typically ship within 3 to 5 business days. Some materials are made to order to ensure maximum freshness and the highest quality. Larger-volume orders (gallon quantities and above) and high-volume periods may require extra time. If your order is delayed, we will email you with an update. Orders ship as soon as they are ready.
Commercial Account Processing
Commercial accounts require extended lead times. Please plan your orders accordingly to meet your delivery requirements.
Shipping Methods & Tracking
U.S. orders ship with UPS or USPS. Orders shipped to P.O. Box addresses use USPS. When your order ships, you will receive an email with your tracking number.
Delivery Estimates
When calculating your order's expected arrival date, please account for both processing time and the transit time of the shipping carrier from our facility to your destination. All products are manufactured fresh to order, ensuring you receive the highest quality possible.
International Orders
Our online checkout currently ships to U.S. addresses only. If you are outside the U.S., email info@escentialgroup.com with the products you would like and your country, and we will let you know what is possible. International customers are responsible for confirming that flavor, fragrance and essential oil products can be imported into their country. The eScential Group is not responsible for shipments held or seized by customs.
Damaged Shipments
Please inspect your order when it arrives. If your packaging arrives damaged, email info@escentialgroup.com with your order number and a description of the issue so we can investigate. We will not investigate shipping issues reported more than 7 days after delivery. See our Refund Policy for details.
NOTE: All materials will ship in a well-protected box of suitable size.